Returns & Exchanges — Moncah
Our Commitment to You
At Moncah, every product is carefully curated to meet our premium halal lifestyle standards. Your satisfaction is our priority, and we want every purchase to be a confident one.
Return Window
We accept return requests within 30 days of your purchase date. Unfortunately, we are unable to offer refunds or exchanges beyond this period.
Eligibility Conditions
To be eligible for a return, your item must be:
Unused and in its original condition
In its original, undamaged packaging
Accompanied by a receipt or valid proof of purchase
Non-Returnable Items
In upholding our halal and hygiene standards, the following items are strictly non-returnable:
Perishable goods (food, beverages, flowers)
Opened personal care or health products
Intimate or sanitary items
Hazardous materials, flammable liquids, or gases
Partial Refunds (Where Applicable)
A partial refund may be granted for:
Items not in original condition, damaged, or missing parts due to reasons not caused by our error
Items returned more than 30 days after delivery
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be credited to your original payment method within a reasonable processing period.
Contact Us
For any return or exchange enquiries, please reach out to our customer care team. We are here to ensure your Moncah experience remains exceptional.
